Ask for help, report a problem or appeal a sanction

If a guide does not solve your issue, we can help review it. The support home page is open without signing in; personal cases require your account.

Click Contact support on the support homepage or below the guides’ navigation bar. The dialog lets you choose a question or problem, player report or sanction appeal and takes you to its form. Sign in to submit it; the homepage and guides are open to everyone.

💡 Which option should I choose?

In the game, use /ticket or /helpop to ask for help and /report to start a report, following the instructions shown. Do not use these channels for pranks or advertising.

💡 Explaining the problem

1. Write a title describing the issue, such as The tag I bought is missing.
2. Include your nickname, game mode and when it happened.
3. Explain what you did, what you expected and what actually happened.
4. Copy any error message.
5. Add screenshots or videos that help explain the case. For a purchase, include its reference.

A clear case means fewer follow-up questions. Avoid opening several cases for the same issue: reply in the one you already have.

⚖️ Reporting a player

Explain which rule you believe was broken, the person's nickname, the place and approximate time. Provide complete evidence without changing what happened. Do not provoke the other person to get more screenshots.

If you find an error that gives an advantage, do not repeat or publish it. Report it privately and explain how you found it. The rules still apply when something goes wrong.

⚖️ Appealing a sanction

Open an appeal with your account and calmly explain why you want a review. If you made a mistake, you can explain it honestly. An appeal does not automatically remove a sanction or guarantee a different decision.

Do not use another account to join while sanctioned. Check the reply in your case and provide any additional information the team requests.

✉️ Where do I see the reply?

Return to the same support area and open your case. Check its messages and status. If the team needs more information, reply there. You do not need a new case every time you want to add a screenshot.

💡 I have lost access to my account

I have lost access to my account.

Lost access? Open the account recovery form. You do not need to sign in or create another account: verify an email you can access and provide evidence. An administrator will review the case and reply by email. Discord is for the community; we do not handle support questions or account recovery there.